Support

Email hello@rotapaycheck.co.uk.

Please do not send photos of your payslip or rota. If we need figures, we will ask only for shift times and the enhancement line, with your name and other details removed. In the app, Settings > Report a problem writes an email that includes only the app version, the iOS version and the screen you were on, plus anything you choose to add.

Common questions

The app shows a possible difference. What now?

The app works out the enhancement hours your rota should attract under the published Agenda for Change Section 2 (England) rules and compares them with the enhancement lines on your payslip. It cannot see payroll's records, so it cannot tell you who is right. If you want to check, use Write a payroll query on the result screen. It creates a short, polite letter listing the shifts and hours by your figures, the published rate and its source, which you can send to your payroll team or line manager.

Payroll says my payslip is right and the app disagrees

Thank you for telling us: this helps us fix the app. Email us with the shift times and the enhancement line from your payslip (hours and amount), with your name, employee number and other details removed. A wrong result from the app is treated as a bug and is fixed before anything else.

How do I get a refund?

Refunds are handled by Apple. We cannot issue them ourselves. You can ask Apple at reportaproblem.apple.com, or on your iPhone in Settings > your name > Media & Purchases > View Account > Purchase History. In the app, Settings > Pay Check > How to request a refund opens Apple's refund form.

My trust pays unsocial hours differently

Some trusts pay a fixed monthly amount based on a forecast (prospective payment) rather than paying each month for the hours worked the month before. Tell the app in Settings > Pay timing: choose "In the same month, from my set rota". The pay check then compares totals only and shows the status "Totals only". Bank, agency, overtime, on-call and leave shifts follow different rules, so they are shown as "not checked" rather than as a difference.

I work in Wales, Scotland or Northern Ireland

The pay check covers the England version of Section 2 only for now. The rota features work wherever you are. Let us know where you work so we can see how many people would use another nation's version.

How do I delete my data?

Everything is stored only on your iPhone. Go to Settings > Privacy and data > Delete all data. Deleting the app also deletes its data. We do not hold a copy of anything.

The app cannot read my payslip

A screenshot of your payslip in the MyESR app or website usually reads better than a photo of a paper copy. Make sure the Pay and Allowances section is in view and sharp. If it still does not read, you can type the enhancement lines in yourself.

Rota Pay Check doesn't give pay, tax or legal advice.